Modification History
CSCORG501A Release 2: Layout adjusted. No changes to content.
CSCORG501A Release 1: Primary release.
Unit Descriptor
This unit of competency describes the outcomes required to make critical decisions effectively. It includes procedures for identifying and analysing information that informs the decision making process. It also covers the skills for advising and informing others of decisions.
This is a generic management unit that has been designed to allow significant contextualisation according to the requirements of the organisation, management structures and candidates' work roles and responsibilities.
Application of the Unit
This unit applies to candidates with both general and specialist competencies from a range of occupational areas.
In practice, using information to make critical decisions may overlap with other generalist or specialist work activities, such as using workplace communication strategies, establishing and maintaining networks, contributing to the goals of the organisation, using resources, etc.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 Obtain the information needed to make critical decisions . |
1.1 Identify the information needed to make the required decisions. 1.2 Check and confirm that the sources of information are reliable and sufficiently wide-ranging to meet the context of the decision. 1.3 Ensure that methods of obtaining information are reliable, effective and make efficient use of resources according to legislation , policy and procedures . 1.4 Ensure that methods of obtaining information are consistent with personal and professional values, ethics and organisational code of conduct. 1.5 Take prompt and effective action to deal with information that is inadequate, contradictory or ambiguous. |
2 Analyse information for decision making . |
2.1 Ensure objectives for analysis of information are clear and consistent with the decisions you need to make. 2.2 Gather information that is accurate, relevant to the objectives and sufficient to arrive at reliable decisions. 2.3 Analyse the information to identify correctly patterns and trends significant to the decisions needed to be made. 2.4 Support conclusions with reasoned arguments and appropriate evidence. 2.5 Clearly identify differences between fact and opinion. 2.6 Ensure records of analysis are sufficient to show the assumptions and decisions made at each stage. |
3 Make critical decisions . |
3.1 Make decisions based on sufficient, valid and reliable information and analysis. 3.2 Make decisions that are consistent with personal and professional values, ethics and legal obligations. 3.3 Obtain advice from relevant people if there is insufficient information or if decisions conflict with values, policies, guidelines and procedures. 3.4 Make decisions in time for appropriate action to be taken and communicated to those who need to know. |
4 Advise and inform others . |
4.1 Provide advice and information in a form and manner appropriate to the needs of the recipients. 4.2 Provide information and advice that are accurate, current, relevant, sufficient and consistent with organisational policy, procedures and guidelines. 4.3 Check and confirm recipients' understanding of the advice and information given. 4.4 Maintain confidentiality according to organisational and legal requirements. 4.5 Use feedback from recipients to improve the way you provide advice and information. |
Required Skills and Knowledge
This section describes the essential skills and knowledge and their level, required for this unit. |
Required skills :
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Required knowledge :
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Evidence Guide
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. |
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Overview of assessment |
This unit should be assessed in the workplace, or where this is not feasible, in a suitable simulation applying the context and material of the workplace and its requirement. Assessment should include the opportunity to demonstrate evidence from work in the wider community. Evidence should be gathered over time in a range of contexts to ensure the candidate can achieve the unit outcome and apply the competency in different situations or environments. Evidence will be required of performance in a range of variables required by the work site and the defined work role and responsibilities. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
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Context of and specific resources for assessment |
Valid assessment of this unit requires:
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Method of assessment |
Evidence must include observation and information generated in the workplace as well as observation of performance in routine work functions or, where this is not possible, in a simulated exercise. The following assessment methods are suggested:
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Guidance information for assessment |
Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions. In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Information may include: |
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Sources of information may include: |
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Methods of obtaining information may include: |
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Legislation , policy and procedures may include: |
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Analysis of information may include: |
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Unit Sector(s)
Organisational administration and management.
Competency field
Not applicable.